EnergyConnect Delights with Expanded Customer Care Department
When you speak, we listen. EnergyConnect is pleased to announce the launch of our newly expanded Customer Care Department located in Campbell, CA. If you have questions or need a little extra guidance, we’ll work collaboratively to deliver strategic business solutions customized to fit your company’s needs.
The goal of the new Customer Care team is to provide you with personalized, professional and responsive service. A key part of the team’s focus includes training customers on the use of FlexConnect, our award-winning price responsive load management program. FlexConnect automatically monitors the electricity market and alerts users about upcoming lucrative opportunities. This “inform and motivate” approach enables you to quickly make sound business decisions and save costs by voluntarily shifting load when prices are high.
At EnergyConnect, we believe our customers are our greatest asset. We realize you have other choices when selecting a Curtailment Service Provider. This is why we strive to introduce innovative methods to improve the EnergyConnect customer experience. We want to be your partner of choice.
Moreover, your invaluable suggestions help us drive improvements and new features in our products. Here is a list of some upcoming benefits that have resulted from your feedback:
Payment Reconciliation: We’ve made it easier to reconcile your daily payments and removed the guesswork. Our upcoming software release will display your net payment amount rather than a gross amount before fees.
Enhanced EventConnect Interface: A new ILR interface will be accessible on-line in a clear, concise and easy to read format. When called for an event you will have a clear understanding of what actions need to be taken to ensure full payment for your actions.
New Dashboard: Once you log in, what was once a very empty page will be filled with valuable information about your energy use, demand response opportunities, historical participation reporting and carbon footprint tracking.
Remember, if you have questions and don’t know where to begin, contact EnergyConnect Customer Care and let us assist you. For example:
- Need information regarding payment(s) received from EnergyConnect?
- Want to locate a sales/account management professional in your area?
- Forgot your login credentials?
- Want to become an EnergyConnect Partner?
- Have metering questions?
- Want to tell us how we’re doing?
Contact the EnergyConnect Customer Care Department with your needs or feedback. Call 408-9635629 or e-mail support@energyconnectinc.com and let us delight you.
Contributed by Cynthia Suber, Manager, Customer Care